On Thursday, 23 October at the 2014 ASIAL Security Industry Awards for Excellence; the peak national awards for security professionals, held in the Ivy Ballroom in Sydney, Hayley Morgan of CAP Security Services won the Individual Achievement – Security Management award for her management of the 1300SMILES Stadium Contract.
In its 19th year, the annual Australian Security Industry Awards for Excellence; an initiative of Australian Security Industry Association Limited (ASIAL), recognises, promotes and acknowledges the outstanding achievements of security professionals.
ASIAL CEO Bryan de Caires said that, in a changing security environment, the private security industry is performing a vital and ever growing role.
“Tonight’s awards reflect the diverse range of services provided and recognises the key role performed by the industry in safeguarding the Australian community” Mr de Caires said.
CAP Security Services
CAP Security Services was awarded the event security management contract for the North Queensland Cowboys stadium on 14 February, 2014. Hayley Morgan was appointed as Operations Manager to oversee the management of the contract and to coordinate the preparation for the first Cowboys home game on Saturday, 22 March, a turnaround of merely 6 weeks.
Over the 2014 season, Hayley with her hands on and consultative management style set about transforming security arrangements at the 1300SMILES Stadium. As a result, service delivery standards at the stadium have improved significantly.
Building her team from local Townsville security professionals and through staff development, the focus for security personnel has shifted to one that not only prioritises patron safety but that provides great customer service, ensuring the patrons in attendance have an enjoyable and memorable experience at the stadium from start to finish.
Dale Hall, Managing Director said he commended Hayley and the team in Townsville for getting things up and running in a short turnaround and for all their hard work and effort put in over the year and he was looking forward to the coming year.
Hayley plans to build on the success of the 2014 season and with continued staff development and the commitment and support of her security team, she aims to deliver a great customer-focused security service to 1300SMILES Stadium.